Refund policy

Returns and Refunds

Updated October 12, 2026. For new orders placed after this update, eligible non-defective returns use supplier-specific terms. Orders placed earlier retain the return terms disclosed when purchased; this update does not add charges or shorten their return window.

Request authorization first

Email support@revampedgarage.com with your order number, item, delivery date and reason for return. Contact us immediately: some suppliers require return shipment within 7 days. Do not send anything back until we provide written authorization, the correct destination and shipping instructions. Authorization does not guarantee a refund before inspection.

Condition and eligibility

Non-defective items must be new, unused, uninstalled and in original packaging with all parts and manuals. Eligibility depends on the supplier and product; a listed fee does not guarantee acceptance. Custom, modified and special-order items may be excluded. Confirm any product-specific exclusions with us before ordering.

Supplier-specific restocking fees and deadlines

The following terms are verified from the manufacturers' published policies. Their application to our dealer/dropship orders and the calculation basis still require confirmation. We pass through the actual documented supplier restocking charge without markup, rather than applying a blanket 25% fee. Published percentages below are supplier reference rates, not an automatic percentage of your retail checkout total. Contact us before purchase for written confirmation of eligibility, the fee basis and amount, freight costs and deadlines for your model.

  • Katool / Autokato: Published 20% restocking fee for non-defective returns; returns within 30 days of pickup/delivery. Prior authorization, like-new uninstalled condition and original packaging required. Customer bears round-trip freight. Custom/special orders and used or installed items are excluded. Manufacturer policy.
  • Mayflower: Published 25% restocking fee; returns must be made within 14 days of receipt. Equipment must be new, unused, uninstalled and in original packaging with parts and manuals. Customer pays return shipping to the authorized Los Angeles destination. Manufacturer policy.
  • EKKO: Published 20% restocking fee for approved returns and exchanges; initiate and ship the return within 7 days of receipt. Authorization and new, unused condition required. Incoming and outgoing freight apply unless waived in writing. Manufacturer policy.
  • Durham: Published restocking charge up to 25%. Request authorization within 15 days of receipt; return within 45 days of receipt. Prior approval required; custom, modified, non-resalable and partial-case products are excluded. The exact charge must be confirmed on the authorization. Distributor terms.
  • Vestil: Published 20% baseline restocking fee, with variable charges; 20% is not a cap. Standard items only, written factory authorization required. No returns after 30 days from shipment; the factory also requires receipt within 30 days after authorization issuance. Confirm both deadlines on the authorization. Original packaging and resale condition required; custom/approval-drawing products generally excluded. Refurbishment or rerouting charges may apply. Factory policy.

Terms still needing supplier confirmation

Auxx-Lift: The manufacturer's refund policy lists 25% and a 60-day program for unopened, unused items, while its FAQ lists 15% and different condition rules. We have not finalized a rate or window for Revamped Garage orders.

Nature's Generator and PECRON: Their public website return programs cover direct purchases and do not establish our dealer terms. No Revamped Garage restocking percentage is confirmed.

Swivel Storage Solutions, MAHLE, Omega / Omega Pro / Hein-Werner, TRU-LINE, and Revamped Garage-labelled cabinets / MuscleRack: Fees, eligibility and deadlines still need confirmation with the actual fulfillment supplier. These items are not automatically returnable or automatically fee-free. Ask us for written terms before ordering; we will not add an undisclosed charge to an existing order.

Shipping costs for non-defective returns

You pay return shipping, including freight for large equipment. Original shipping charges are not refunded. Where a supplier requires round-trip freight, the actual outbound freight may apply even if shipping was advertised as free; we will disclose this before purchase and itemize it before you authorize a return. Any additional supplier charges must be documented and disclosed, not assumed.

Damaged, defective or wrong items

These are handled separately from change-of-mind returns. Contact us right away with photos of the item and packaging. We will arrange a replacement or refund at no cost to you, including required return freight, and no restocking fee. Inspect at delivery and note damage on the bill of lading; see our Shipping Policy. Report promptly so we can meet supplier and carrier claim deadlines. Manufacturer warranty terms apply to later warranty claims.

Refunds

After the manufacturer receives and inspects an authorized return, we confirm the approved refund and itemized deductions and refund your original payment method. Bank posting times vary; refunds usually post within 3–5 business days after approval.

Warranty and questions

Manufacturer warranties vary by brand and model. Contact us for warranty support or return questions at 833-738-2671 or support@revampedgarage.com, Monday to Friday, 9 AM to 5 PM PT.